Leadership Mindsets: The Power of Choice in Hospitality
Leadership mindset in hospitality shapes team and business success. Embracing duality allows leaders to choose positive perspectives in challenges. Key mindsets include valuing hospitality's impact, believing in team potential, and respecting all stakeholders. By consciously adopting these mindsets, leaders can create thriving, hospitable environments despite industry pressures.
Build trust to build relationships
Trust-building is essential for leaders to create strong relationships. This fosters respect, connection, and productivity. Leaders should prioritize vulnerability, follow-through, self-reflection, and growth. Trusting relationships improve team performance, innovation, and resilience in high-pressure restaurant environments.
Reframing delegation: From stress to success
Effective delegation in hospitality management is crucial but often challenging. Reframing it as a long-term investment promotes team growth. Effective managers avoid assumptions, encourage open communication, and allow staff to choose tasks they want to learn, fostering engagement and skill development while balancing workloads.
The importance of emotional intelligence in hospitality
Emotional Intelligence (EQ) is vital in hospitality, enabling better guest experiences and team management. It helps staff navigate challenges, read non-verbal cues, and create positive work environments.
How to create a work environment that supports feedback
Giving effective feedback is one of the most important things we can do as a people manager. By fostering a culture where feedback is normalized and valued, restaurant managers can enhance performance, strengthen relationships, and drive organizational success.
One way to prevent conflict before it starts
Conflict can consume up to 40% of a manager’s time. Prevention through clear expectations and role clarity is key. When conflicts occur, interest-based negotiation is one way to manage conflict. This approach focuses on finding win-win solutions through active listening and identifying common interests. Effective management reduces conflict's impact, allowing restaurant managers to focus on other priorities.
How to reframe a mental model to get unstuck
Mental models are the beliefs and assumptions we hold about how the world works. It’s important to increase awareness around how our mental models are influencing our actions and whether those actions currently align with our values and goals.
4 steps to help you uncover your best self
Gathering feedback on when you’re at your best can help you uncover strengths you may have overlooked and boost your confidence as you move forward in your leadership journey, whether you’re just entering the hospitality industry, were recently promoted, or are considering scaling your business.
Exploring mindtraps: The key to effective leadership
What are mindtraps and how can they hold us back as leaders? In her 2019 book "Unlocking Leadership Mindtraps", Jennifer Garvey Berger explains how our brains originally evolved to help us survive in a relatively simple world by protecting us from threats. But, the mental models that allowed our ancestors to survive don't exactly match today's always changing and ever-complex environment.
12 articles on leadership for hospitality managers
Leadership is a critical skill for any restaurant to succeed. We've curated a list of 12 articles that offer valuable insights and practical advice for hospitality leaders. From highly shared pieces by renowned leadership experts to lesser-known gems, this collection covers topics like qualities of effective leaders, leading through crises, communication, and more.
New to managing? Clarify your professional values to help with decision-making
Clear values help you make choices with intention, confidence, and purpose that align with who you are as a leader—in other words, what makes you, you.
Leading vs. Managing: What’s the difference?
Often we hear leading and managing being used interchangeably, but are they actually the same? Turns out they are not.
4 steps to garnering buy-in from your team
Garnering buy-in for changes and initiatives doesn’t have to feel like an uphill battle. You can use a few strategic approaches to get people not only aligned to decisions and changes, but also excited about them.