As managers, providing feedback can feel intimidating and challenging. However, entering a feedback conversation with a mindset that you might learn something new can help build trust and ensure psychological safety for your team members.

One way to do this is by using open-ended questions instead of close-ended questions. Close-ended questions are questions that can be answered with a simple "yes" or "no," while open-ended questions invite deeper reflection and discussion.

In this guide, we provide an outline for one way you can consider structuring a feedback conversation, as well as some suggested open-ended questions you can use.

By approaching situations with curiosity, we can create a feedback culture that's less about judgment and more about collaborative improvement and mutual understanding.