Emotional Intelligence (EQ) is the ability to recognize, understand, and manage our own emotions, as well as identify and respond effectively to the emotions of others. EQ is a cornerstone of success in the hospitality industry.

To gauge someone’s level of emotional intelligence during a hiring process, we recommend asking questions to better understand their self-awareness, empathy, emotional recognition, stress management, and situational judgment. In this guide, we’ve compiled examples of such questions that you can consider using when assessing a candidate.